Terms of services
Last updated: 15/08/2025
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms), and MEMREE LIMITED, the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree, you must stop using the Website immediately.
1. Definitions
- User / You means any person accessing the Website who is not an employee of MEMREE LIMITED or engaged as a consultant or otherwise providing services to MEMREE LIMITED.
- We / Us / Our means MEMREE LIMITED.
- Website means www.memree.co.uk and any sub-domains unless otherwise stated.
You must be at least 18 years old to use this Website. By using the Website, you confirm you are at least 18 years of age.
2. Intellectual Property
All content on this Website is the property of MEMREE LIMITED, our affiliates, or relevant third parties. This includes text, images, graphics, logos, video, software, and code.
You may view, download, and print content for personal, non-commercial use only. You must not copy, distribute, reproduce, or use our content for commercial purposes without our written consent.
3. Prohibited Use
You agree not to use this Website:
- For any unlawful purpose or in breach of applicable law.
- To cause harm, disruption, or damage to the Website or other users.
- To infringe our intellectual property rights or those of others.
4. Registration and Security
When creating an account, you must ensure your details are correct and kept up to date. You are responsible for keeping your password secure. If we suspect misuse, we may suspend or cancel your account.
5. Links to Third-Party Websites
Links to external sites may be provided for your convenience. We are not responsible for their content and inclusion of a link does not imply endorsement.
6. Privacy and Cookies
Use of our Website is also governed by our Privacy Policy and Cookie Policy.
7. Returns, Exchanges & Refunds
We want you to love your Memree products. The following terms apply to all purchases made through our Website:
Eligibility
- Returns or exchanges must be requested within 14 days of receipt.
- Items must be returned in their original, unopened, and resalable condition with seals or packaging intact, unless faulty.
- Some items are non-returnable for hygiene or safety reasons (see below).
Parfums
- Full size parfums are returnable within 14 days if unopened and sealed in original cellophane.
- One free exchange per order is allowed within 14 days (unopened condition).
- If an exchanged item is returned, it must be within 14 days of receipt of the exchange.
Discovery Sets
- The Memree Discovery Set (£20) is non-returnable and non-refundable, as it contains unsealed perfume samples.
- When you purchase a Discovery Set, you will receive a £20 credit to use toward the purchase of any 100ml parfum.
- You will receive this credit by email, along with instructions on how to redeem it.
- The credit must be used within 14 days from the date of delivery of your Discovery Set. After this period, the credit will expire and cannot be used.
- The credit is valid only on 100ml parfums and cannot be applied to any other products.
- Credits have no cash or monetary value and cannot be exchanged, refunded, or transferred.
Body Wash & Hand Care
- Body Wash (purchased separately) is non-returnable.
- Hand Wash and Hand Lotion are non-returnable and non-exchangeable.
- If Body Wash is received as a complimentary gift with a parfum purchase, it must be returned unused and sealed if you return the parfum. If the gift is missing, opened, or unsealed, we may deduct £25 from your refund.
Candles
- Returnable within 14 days if unlit, in original packaging, and in resalable condition.
Faulty or Damaged Items
- If your order is faulty or damaged, contact us within 3 days with your order number, description, and clear photos (or videos if requested).
Packaging Retention & Fault Investigations
Customers are advised to retain all original packaging and materials. In the event of a suspected fault, the product must be returned to us for inspection before any decision on a replacement or refund can be made.
Memree is not responsible for supplying packaging for returns, and customers are responsible for ensuring the product is securely packaged when sending it back. Failure to provide adequate packaging may affect our ability to process the return or investigate the reported issue.
Refunds & Processing
- Refunds are issued to the original payment method within 14 days of us receiving and inspecting the return.
- Exchanges are shipped within 7 days, subject to availability.
Unsellable Returns
Returned products must be received in their original, unopened, and resalable condition. If a returned item is found to be unsellable, such as a parfum with the cellophane removed, no refund will be issued. Customers will be notified and may choose to have the item returned to them for a £10 shipping fee. Although Memree will arrange the shipment, the customer is responsible for the delivery once dispatched, and Memree accepts no liability for loss or damage during transit. If payment is not received within 30 days, the goods will be safely disposed of.
Return Shipping
- Mainland UK returns and exchanges are provided with a prepaid return label.
- Northern Ireland returns must be self-arranged and paid for by the customer.
- Include your order number in all returns.
Return address:
Attention: Memree Returns
Mailing & Fulfilment MK Ltd
Unit 18 Denbigh Hall, Bletchley
Milton Keynes, MK3 7QT
8. Availability & Disclaimers
We provide the Website and its content "as is" and "as available". We make no guarantee that the Website will be free of errors or uninterrupted.
9. Limitation of Liability
Nothing in these terms excludes liability for death, personal injury, fraud, or anything else that cannot be excluded under UK law.
We are not liable for:
- Losses outside our reasonable control.
- Business losses (loss of profits, contracts, goodwill, etc.).
- Data loss or corruption.
10. General
We may update these terms from time to time. Continued use of the Website after changes means acceptance of the new terms.
You may not transfer your rights under these terms.
These terms are governed by the laws of England and Wales, and disputes will be subject to the exclusive jurisdiction of the English courts.
11. Company Details
MEMREE LIMITED
Registered in England and Wales, Company No. 14540847
Registered Address: Granville Hall, Granville Road, Leicester, Leicestershire, LE1 7RU
VAT No. GB454112719
Email: info@memree.co.uk
12. User Reviews & Submissions
By submitting reviews or content, you grant Memree a worldwide, non-exclusive, royalty-free licence to use, reproduce, and display such content in all media. We may make minor edits for clarity without changing the meaning. You retain ownership and may request removal at any time.
12.1. £5 Review Credit
A maximum of one £5 credit may be earned per customer for leaving a verified review. Submitting multiple reviews will not result in multiple credits.
- Only one £5 credit may be applied per order.
- The £5 credit will be issued via email within 5 working days once your review has been verified by us.
- The £5 credit is valid for 12 months from the date it is issued.
- The £5 credit has no cash or monetary value and cannot be exchanged, refunded, or transferred.
- We reserve the right to reject, withdraw, or remove a £5 credit at our discretion, including in cases of suspected misuse.
13. Mobile Messaging Terms and Conditions
These terms and conditions (“Mobile Terms”) apply to Memree’s SMS/text messaging service (“the Service”). The Service is operated by Memree (“Memree”, “we”, “us”). By signing up to and using the Service, you agree to these Mobile Terms.
We may amend or withdraw the Service, or any of its features, at any time without notice. We may also update these Mobile Terms from time to time. Any changes will be effective when posted, and continued use of the Service will be deemed acceptance of those changes.
13.1. About the Service
By providing your mobile number and consenting to receive SMS/text messages from Memree, you agree to receive recurring messages from and on behalf of Memree to the mobile number you have provided. This may include:
- Service messages such as order updates, delivery notifications, or account alerts.
- Marketing messages such as special offers, promotions, product launches, and cart reminders.
Messages may be sent using automated technology. You do not need to sign up to receive marketing messages in order to make a purchase from Memree, and your consent is not a condition of sale.
13.2. Charges and Frequency
We do not charge for the Service, but you are responsible for any charges imposed by your mobile network provider for sending and receiving text messages. Message frequency may vary. Standard message and data rates may apply — please check with your mobile network provider for details.
13.3. Opting Out
You can opt out of the Service at any time by texting STOP to Memree or clicking the unsubscribe link (where available) in any text message we send. After opting out, you will receive a one-time confirmation message, after which you will no longer receive SMS/text messages from us (unless you opt in again).
If you are subscribed to more than one Memree SMS/text programme, you will need to opt out of each separately.
13.4. Support and Contact
For help or support with the Service, text HELP to Memree or email support@memree.co.uk.
13.5. Changes to Contact Details
If you change your mobile number, you must re-subscribe using your new number. We may also change the number or short code we use for the Service, and will inform you of any such changes. Messages sent to an old number or short code may not be received.
13.6. Liability
While we take care to provide the Service reliably, we are not responsible for:
- Delays, failures, or errors in message delivery
- Messages not being received
- Any action you do or do not take based on the information provided via the Service
The mobile networks we use to deliver messages are not responsible for delayed or undelivered messages.
13.7. Privacy
We respect your privacy. For details of how we collect, store, and use your personal information, please see our Privacy Policy.