Returns and exchanges

 To start a return or exchange Click here to access our returns portal

 

Return Policy

Items purchased from Memree can be returned for a full refund within 14 days of receiving the shipment, provided the product remains unopened in its cellophane wrapping and is in a resalable condition. To initiate a return, please use our returns portal within 14 days of delivery. During this period, you may use the complimentary gift set to sample your chosen product without opening the full-size product.

Click here to access our returns portal

Non-returnable Items

The following items cannot be returned: - products that have been opened from the cellophane wrapping or not in a resaleable condition. - If a returned item is opened or not in resalable condition, we will be in contact via email. If the return is classed as non-returnable, the goods will be shipped back to you.

 

Processing Your Return

Once we receive your return shipment, we will inspect the items and begin processing your refund. The refund will be issued to the original payment method used for the purchase, unless you specify otherwise. Although we aim to process the refund on the same day we receive the goods, please allow up to 14 days for the refund to appear. If you do not receive your refund within this period, please email us at support@memree.co.uk

 

Exchange Policy

Items purchased from Memree can be exchanged within 14 days of receiving the shipment, provided the product remains unopened in its cellophane wrapping and is in a resalable condition. To initiate an exchange, please use our returns portal within 14 days of delivery. Our returns policy starts again after delivery of your new product.

Click here to access our returns portal

 

Non-exchangeable Items

The following items cannot be exchanged: - products that have been opened from the cellophane wrapping or not in a resaleable condition. - If a exchange item is opened or not in resalable condition, we will be in contact via email. If the return is classed as non-returnable, the goods will be shipped back to you.

 

Processing Your Exchange

Once we receive your exchange shipment, we will inspect the items and begin processing your exchange. If the requested exchange item is in stock, we will aim to ship as soon as possible (usually the same day), however please allow up to 7 days. If the requested exchange item is out of stock, you will receive an email from support@memree.co.uk with options for a refund, an alternative in-stock item, or an estimated delivery date for the requested item when it is back in stock. If you haven't had a new delivery notification or email within 7 days, please email support@memree.co.uk

Faulty or damaged items

If you receive a faulty or damaged item, please promptly contact our customer service team at support@memree.co.uk, providing your order number and a detailed description of the issue. We will arrange a replacement or refund according to your preference. Please note that all reports of faulty or damaged items must be made within 30 days of delivery; claims made after this period cannot be warranted. For any questions, please email us at support@memree.co.uk.

 

Contact Us

For any questions regarding returns or exchanges, please email us at support@memree.co.uk