Returns and exchanges
To start a return or exchange please use our portal by clicking here
Black Friday Special Offer Terms & Conditions
Return & Exchange Period
Customers have up to 14 days from the date of delivery to initiate a return or exchange for their order.
Exchanges
You can keep the Discovery Set and Body Wash; just return the unopened Parfum with its original cellophane wrapping intact. We’ve reserved stock specifically for exchanges, so we’ll process yours promptly.
Returns
The Parfum and Body Wash must be returned unopened, with their original cellophane wrapping intact, to qualify for a full refund.
Opened or unsealed items cannot be refunded.
Discovery Set
The free Discovery Set included with the purchase is yours to keep and does not need to be returned.
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Multiple Exchanges
Customers are entitled to one free exchange during this promotional period.
For any additional exchanges, customers will be responsible for covering both the cost of the return shipping and the cost of re-delivery of the exchanged product.
Returns After Exchange
If a customer wishes to return their order after an exchange:
The Parfum must be returned unopened, and the Body Wash must also be included unopened.
Customers will need to organize and cover the cost of the return shipping.
Deductions for Missing or Opened Body Wash
If the Body Wash is not returned with the order or has been opened, but the Parfum is returned unopened, a deduction of £25 (the retail value of the Body Wash) will be made from the refund amount.
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Return Policy
Parfums
Parfums purchased from Memree can be returned for a full refund within 14 days of receiving the shipment, provided the parfum remains unopened in its cellophane wrapping and is in a resalable condition. To initiate a return, please use our returns portal within 14 days of delivery. During this period, you may use the complimentary gift set to sample your chosen product without opening the full-size product.
Returns Portal: https://our-returns.dpd.co.uk/MEMREE
Hand care
Due to hygiene and safety reasons, we are unable to accept returns on hand care products once purchased. This policy is clearly stated above the 'Add to Cart' button for transparency. As our products are not wrap-sealed, we cannot ensure that they remain unopened or uncontaminated after they leave our care, so for the safety of all customers, returns are not permitted.
Non-returnable Items
Parfums
The following items cannot be returned: - parfums that have been opened from the cellophane wrapping or not in a resaleable condition. - If a returned item is opened or not in resalable condition, we will be in contact via email. If the return is classed as non-returnable, the goods will be shipped back to you.
Hand care
The following items cannot be returned: Hand care products (hand wash, hand lotion) cannot be returned after purchase due to hygiene and safety reasons, regardless of whether they have been opened or not.
Processing Your Return
Parfums
Once we receive your return shipment, we will inspect the items and begin processing your refund. The refund will be issued to the original payment method used for the purchase, unless you specify otherwise. Although we aim to process the refund on the same day we receive the goods, please allow up to 14 days for the refund to appear. If you do not receive your refund within this period, please email us at support@memree.co.uk
Returns Portal: https://our-returns.dpd.co.uk/MEMREE
Exchange Policy
Parfums
Parfums purchased from Memree can be exchanged within 14 days of receiving the shipment, provided the product remains unopened in its cellophane wrapping and is in a resalable condition. To initiate an exchange, please use our returns portal within 14 days of delivery. Our returns policy starts again after delivery of your new product.
Returns portal: https://our-returns.dpd.co.uk/MEMREE
Hand care
Due to hygiene and safety reasons, we are unable to accept exchanges on hand care products once purchased. This policy is clearly stated above the 'Add to Cart' button for transparency. As our products are not wrap-sealed, we cannot ensure that they remain unopened or uncontaminated after they leave our care, so for the safety of all customers, exchanges are not permitted.
Non-exchangeable Items
Parfums
The following items cannot be exchanged: - products that have been opened from the cellophane wrapping or not in a resaleable condition. - If a exchange item is opened or not in resalable condition, we will be in contact via email. If the return is classed as non-returnable, the goods will be shipped back to you.
Hand care
Due to hygiene and safety reasons, we are unable to accept exchanges on hand care products once purchased. This policy is clearly stated above the 'Add to Cart' button for transparency. As our products are not wrap-sealed, we cannot ensure that they remain unopened or uncontaminated after they leave our care, so for the safety of all customers, exhanges are not permitted.
Processing Your Exchange
Once we receive your exchange shipment, we will inspect the items and begin processing your exchange. If the requested exchange item is in stock, we will aim to ship as soon as possible (usually the same day), however please allow up to 7 days. If the requested exchange item is out of stock, you will receive an email from support@memree.co.uk with options for a refund, an alternative in-stock item, or an estimated delivery date for the requested item when it is back in stock. If you haven't had a new delivery notification or email within 7 days, please email support@memree.co.uk
Returns Portal: https://our-returns.dpd.co.uk/MEMREE
Faulty or damaged items
If you receive a faulty or damaged item, please promptly contact our customer service team at support@memree.co.uk, providing your order number and a detailed description of the issue. We will arrange a replacement or refund according to your preference. Please note that all reports of faulty or damaged items must be made within 30 days of delivery; claims made after this period cannot be warranted. For any questions, please email us at support@memree.co.uk.
Contact Us
For any questions regarding returns or exchanges, please email us at support@memree.co.uk