If you would like to cancel or amend your order, please contact our customer care team as quickly as possible. We can make changes before your order has been dispatched, but once it has left our warehouse we are unable to cancel or edit it.

If you need to update your shipping address, please email our customer care team as soon as possible. We can make changes before your order has been dispatched. Once it has left our warehouse, the address can no longer be updated.

No. Only one discount code can be applied per order.

Once your order has been dispatched, you will receive a shipping confirmation email with a DPD tracking link. You can use this link to follow your delivery in real time and manage delivery options directly with DPD.

Yes. Memree perfumes can be taken on a plane. If you are carrying a bottle in your hand luggage, it must follow airline liquid rules, which usually allow containers of up to 100ml. Larger bottles can be placed in checked luggage.

All orders are shipped with DPD using next-day delivery within mainland UK and two-day delivery for Northern Ireland. We do not currently offer a faster express option, as our standard service is already next day.

Yes. Delivery is free on all UK orders over £60.

No. At this time we only ship within the United Kingdom, including mainland UK and Northern Ireland.

As soon as your order has been dispatched, you will receive a shipping confirmation email with your DPD tracking link.

We ship with DPD. Orders placed by 2pm Monday to Thursday are dispatched the same day for next-day delivery within mainland UK. Orders placed after 2pm on Friday or over the weekend are shipped on Monday. Deliveries to Northern Ireland usually take up to two working days.

Delivery is free on all UK orders over £60. For orders under £60, delivery is £4.99 to mainland UK and £8.99 to Northern Ireland.

Yes. Returns from mainland UK are free when arranged through our online returns portal. Customers in Northern Ireland will need to arrange and cover the cost of their return.

Perfumes can only be returned if the cellophane wrapping on the full-size bottle is still intact. Each parfum includes a 2ml sample so you can try the fragrance before opening the larger size. Candles are returnable if they are unlit and in resalable condition. Body and hand care products are non-returnable for hygiene reasons.

Yes. Items purchased with a discount code can be returned within 14 days under our standard return conditions. The refund will reflect the amount paid after the discount was applied.

If you are returning an order from Northern Ireland, please email support@memree.co.uk with your order details. Customers in Northern Ireland will need to arrange and cover the cost of sending items back. Once received and inspected, your refund or exchange will be processed, and re-shipping of exchange items is free.

To start a return, visit our online returns portal. You will need your order number and the email address used at checkout (please be sure to check the correct email if you paid with Apple Pay, Google Pay, or Shop Pay). The portal will guide you through the steps and issue a QR code for your return.

If you are returning an order from Northern Ireland, please email support@memree.co.uk and our customer care team will assist you.

Refunds are processed within 14 days of us receiving and inspecting your return. The refund will be issued to your original payment method, and processing times may vary depending on your bank or payment provider.

Yes. Our perfume boxes are crafted to protect the fragrance inside, but they are also designed to be kept and repurposed for storage if you wish.

Yes. You can find verified customer Memree reviews on each product page of our website and in our reviews section. All reviews are from real customers who have purchased and experienced Memree perfumes and candles.

Not at the moment. Memree is available exclusively as individual perfumes and candles, although we may introduce gift sets or gift cards in the future. Any updates will be shared on our website and newsletter.

Each Memree perfume has a detailed description and key notes on its product page to help you understand how it smells and how it wears. Every 100ml perfume also includes a 2ml sample, so you can test the scent before opening the full-size bottle. If you would like more guidance, our customer care team is happy to help you find the fragrance that feels right for you.

We do not offer personalised gifting at this time. Every Memree order is presented in premium packaging, carefully designed to feel considered and ready to give, whether as a gift to yourself or someone else.

You can reach our customer care team by emailing support@memree.co.uk.

We aim to reply to all emails within 24 hours, and most are answered within just a few hours during our customer service hours.